Standard delivery is approximately 4-6 weeks from receipt of payment to ship date, though this lead time can vary with current work in the shop -- it is always advisable to check before placing an order if you have a time sensitive order. We ship via FedEx, or US Postal Service, depending on the destination.
KO Racing's shopping cart is powered by Paypal. We also accept cash in person, cashier's checks, or money orders made payable to KO Racing Inc. as well as bank wire transfers. For information on non-paypal payments, please send an email to email@example.com. DO NOT send cash in the mail. Shipping Charges are calculated based on the amount of shipping materials and actual shipping fees required to ship a product. On orders made via Paypal, we reserve the right to refuse orders using unconfirmed shipping addresses.
All KO Racing parts are sold with a satisfaction guarantee. That means, we guarantee your parts will be free of defects or errors in workmanship. If it is not, just ship it back in the original container and we will refund your money (less the appropriate restocking fee), or exchange it at no charge (at our discretion) within 30 days of receipt. For all other inquiries, contact firstname.lastname@example.org.
Legal: What you do to your car is your responsibility, and not KO Racing's. Kris Osheim and KO Racing cannot be held legally liable for any adverse effect caused by installing and running KO Racing parts on your car. Agreement to purchase a KO Racing product constitutes your agreement with this policy. Downpipes are not legal for use on emissions controlled vehicles.
Cancellation of an order already in process is subject to a 25% restocking fee as well as any fees incurred from processing the order (credit card fees, Paypal fees, etc.). Cancellation of a turbo kit order may require up to a 50% restocking fee if parts (including but not limited to the turbocharger specifically) are already purchased or in process.
Returns: No return is accepted of a custom made part. No return accepted of a special order part. No Returns accepted after 30 days from date of customer receipt. Returns of parts not custom made or fabricated is subject to restocking fees of not less than 25% and up to the amount charged by the manufacturer if it exceeds this amount. Refunds on returned parts will be processed as soon as is possible to do so, but can take up to 30 days to process. In some cases where other manufacturers are involved, refunds can take up to 60 days. No refunds of any shipping costs on returned items.